Frequently Asked Questions
Everything you need to know about your luxury footwear experience.
What is the standard shipping timeframe?
We offer express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-10 business days depending on customs processing.
How do I process a return or exchange?
We accept returns and exchanges on unworn items in their original packaging within 21 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Our footwear generally runs true to size. However, for specific styles like our pointed-toe pumps or narrow boots, we recommend consulting our detailed Size Guide located on each product page.
Are your leather products ethically sourced?
Yes, Black Suede Studio is committed to quality and sustainability. We work exclusively with small-batch tanneries in Italy and Brazil that adhere to strict environmental and ethical labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order has entered fulfillment.
Do you offer international duties and taxes pre-payment?
For most international destinations, duties and taxes are calculated at checkout. This ensures a seamless delivery experience with no unexpected fees upon arrival.